Doug's Dynamic Drivel

, our local ILEC, has really incompetent . Here’s a recent example.

Diane works as the gallery administrator for the VISAC art gallery here in Trail. Currently they are using a dial-up connection through Telus to connect to the net. Earlier this week that dial-up connection ceased to work, so naturally, not being a computer geek, she called Telus tech support to see if they could help fix the problem. Well the tech took her through a gazillion steps:turning off Norton AV, turning off the firewall, and changing a bunch of modem settings. Nothing worked. She asked me to have a look at it yesterday so I did. I assumed (wrongly) that the support dude was at least minimally competent and not simply reading from a script. I should have known better (having managed a large ISP’s tech support department in the past.) It took me all of about five minutes to correct the problem after I confirme for myself that what he had suggested had been done and didn’t work. As I said Telus is the so they control all dialing in BC and this week they switched our exchange here (250) to 10 digit dialing, so of course the phone number needed to be changed to add the area code prefix to it. That’s it, all it took. You’d think that their own tech support would have checked the dial up number as the very first thing knowing that had just gone into effect – nope never occurred to the

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